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Utility Regulation and Complaints
The State of Missouri Public Service Commission (PSC) regulates utility companies. The PSC regulates the rates and services of investor-owned electric, natural gas, telephone, water, sewer and steam heat utilities. PSC does not regulate the rates of publicly-owned utilities, such as the City of St. Louiw Water Division and the Metropolitan St. Louis Sewer District. The Office of the Public Counsel represents the interests of utility customers in proceedings before and appeals from the Missouri Public Service Commission (PSC). If you have concerns about rates in general, contact the Public Counsel. If you have complaints about your service in particular, and they were not resolved to your satisfaction by the utility company's customer service staff, contact the PSC. Here are some key phone numbers for contacting local utilities:
PSC-regulated firms: Missouri American Water Company (serves St. Louis County, not the City of St. Louis) Emergencies (314) 991-3404 Customer Service (314) 991-0333 AT&T Telephone (formerly Southwestern Bell Telephone, and SBC) Repairs 1-800-303-1444 Customer Service 1-800-203-4040 AmerenUE (formerly Union Electric Company) Emergencies (314) 342-1000 Credit or billing information (314) 342-1111 Publicly-owned Utilities St. Louis City Water Division Emergencies (314) 771-4880 Customer Service (314) 771-2255 Metropolitan St. Louis Sewer District Emergencies/Customer Service (314) 768-6260 Billing 1-866-281-5737 A customer with a complaint against a company regulated by the Public Service Commission should first contact the local office of that company. If not satisfied with the response, the customer may file a complaint with the Commission. The following information should be submitted: * Customer's name, address, city * Utility's name * Complete Facts of Complaint * Action utility took on complaint * Brief explanation of desired solution A customer with a complaint about the City of St. Louis Water Division should contact the Citizens' Service Bureau and/or their alderman. A customer with a complaint about the Metropolitan St. Louis Sewer District (MSD) should call (314) 768-6260. Created 12-Jul-04 Updated 26-Jul-06 |
Related Links: Missouri Public Service Commission Missouri Office of the Public Counsel Contact: Citizens' Service Bureau City Hall Room 234 1200 Market St. St. Louis, MO 63103-2805 Phone: 314-622-4800 Fax: 314-622-4310 Hours: 8 AM - 5 PM M - F Closed Holidays.
Metropolitan St. Louis Sewer District
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